FAQ
Nojoom Deals FAQ

NOJOOM DEALS

FREQUENTLY ASKED QUESTIONS (FAQ)

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  •      - WHAT ARE  “NOJOOM DEALS”?
  •     The Nojoom Deals is a points redemption marketplace, part of Nojoom Rewards Program, allowing Kuwait’s Nojoom members to redeem their points to unlock specific deals or offers from merchants.
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  •     - WHO CAN BENEFIT FROM THE “NOJOOM DEALS”?
  • Any Nojoom member in Kuwait can benefit from the Nojoom Deals offers.
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  •      - HOW DO I ACCESS “NOJOOM DEALS”?
  • You can visit the Nojoom Deals by selecting ‘Nojoom Program’ in the Nojoom section on My Ooredoo App
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  • Accessing Nojoom Deals from the Ooredoo website will be available soon.
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  • You will need to log in to your Nojoom account to benefit from the offers.
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  •      - WHAT TYPE OF OFFERS ARE AVAILABLE ON “NOJOOM DEALS”?
  • There are a wide variety of offers, from percentage discounts, buy one get one free deals, freebies and upgrades from merchants.
  •   
  • - WHAT TYPE OF MERCHANTS ARE OFFERING NOJOOM DEALS?
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  • There are 4 merchant types offering deals:
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  • In Style (Online Fashion and Retail)
  • Dine and Celebrate (Food and Beverage Delivery)
  • Enjoy the Show (Games and VOD)
  • Take a Break (Maintenance, Pharmacies, Cleaning Services)
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  •      - HOW CAN I BENEFIT FROM A MERCHANT DEAL?  
  • Select the offer you like and click on ‘redeem’ to use your points and unlock the offer. You will receive an SMS on your primary number the deal voucher code. Visit the merchant website or application and enter the code at the check-out phase.


  • - CAN I PAY CASH TO UNLOCK A DEAL?
  • No, the offers can only be redeemed using Nojoom points

  • - HOW MANY POINTS ARE NEEDED TO REDEEM A DEAL?
  • Each offer requires a different number of Nojoom points to be redeemed, starting from 330
  • Nojoom Points.
  •     
  • -   - HOW LONG ARE THE DEALS VOUCHERS VALID FOR?
  • Nojoom Deals vouchers are usually valid for use for 1 month from the date of receiving the code unless stated otherwise on the specific deal terms & conditions.

  •      - HOW MANY TIMES CAN I USE THE DEAL CODE ?
  • Codes can only be used once. Once a code has been used with a merchant, it will be removed from the system so reuse is not possible. 

  •     - HOW MANY OFFER CODES CAN I USE IN ONE TRANSACTION?
  •     One code can be used per transaction with a merchant, which will be highlighted on the total bill.
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  •      - ONCE A DEAL IS REDEEMED CAN IT BE REVERSED?
  • No – once a deal is redeemed, your Nojoom points will be deducted from your balance and cannot be reapplied to your Nojoom account. 
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  •     - ONCE I REDEEM MY POINTS, WHERE CAN I FIND MY CODE?
  • Once a deal is redeemed with your Nojoom points, your deal code will appear as a pop-up message on the app and you will also receive your code via SMS.
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  •     - HOW CAN I LOCATE A MERCHANT TO BENEFIT FROM MY DEAL?
  • Every offer on the Program contains the website and locations of the partner providing the offer.


  • - CAN I USE THE DEAL AT ANY OF THE MERCHANT’S LOCATIONS?
  • Every offer is available at all of the merchant’s locations in Kuwait, unless specified otherwise in the terms & conditions of the specific offer.


  • - CAN I USE THE MERCHANT DEAL ANY DAY OF THE WEEK?
  • Every offer is available during the merchant’s opening hours, unless specified otherwise in the terms & conditions of the specific offer.
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  • - WHAT HAPPENS IF A DEAL IS SOLD-OUT?
  • The merchant offered a limited number of vouchers and you missed a great deal!
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  •  - HOW CAN I CONTACT THE MERCHANT?
  • Every offer on the Program contains the website and locations of the partner providing the offer, where you will find the relevant contact information

  • USEFUL LINKS


  • TO enroll in nojoom rewards program
  • TO VIST NOJOOM HOME PAGE ON OOREDOO WEBSITE
  • https://www.ooredoo.com.kw/portal/en/nojoomrewards

  • TO KNOW MORE ABOUT NOJOOM REWARDS PROGRAM
  • https://www.ooredoo.com.kw/portal/en/helpnojoom

  • TO Download myooredoo app
  • www.ooredoo.com.kw/Getapp


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